If you are experiencing email problems and not receiving your PIN, please login to My Account and select Order History from the main menu to view orders for the last 6 months. To reach us please call (888)922-7774.
 
   
       
FAQ?


1. Does Smart Phone Cards Worldwide Pinless Calling have any additional fees?

2. Will Smart Phone Cards Worldwide Pinless Calling rates vary?
3. How do I protect my credit card information?
4. How do I recharge my account?
5. Is Smart Phone Cards Worldwide Pinless Calling a calling card?
6. Why must I wait to have my first order approved?
7. Can I see my calls and charges?
8. Do you have customer service?
9. Are there any user contracts?
10. How do I auto-recharge my account?
11. Is there a minimum usage fee?
12. When do I get an invoice?
13. Can I see my calls and charges?
14. How will I know my balance?
15. Can I use my account number from a non-registered phone?


1. Does Smart Phone Cards Worldwide Pinless Calling have any additional fees?

Answer:
No, there are no hidden fees whatsoever! No Connection Fees, No Monthly Fees, No Maintenance Fees and No Minimum Usage fees. There are absolutely No additional charges which makes it easy for you to know that you are only paying for the time you actually talk.


2. Will Smart Phone Cards Worldwide Pinless Calling rates vary?

Answer:
No, Smart Phone Cards Worldwide Pinless Calling rates are the same 24 hours per day, 7 days a week. This makes it easy to know what the costs of your calls are at anytime.


3. How do I protect my credit card information?

Answer:
The highest level of industry-standard SSL encryption protects your information submitted on our web site. All our sign up forms and the Smart Phone Cards Worldwide Pinless Calling management system use SSL encryption to protect your sensitive data like credit card numbers, customer information and password. All your credit card information received is then stored on our secure servers.  The servers are only accessible through our proprietary fraud proof technology, which protects your information. To verify that the page you are accessing is secure, look for the secured by VeriSign symbol to the right.


4. How do I recharge my account?

Answer:
It takes less than 30 seconds to recharge your account if you use the same credit card that you used to make your original purchase. You can do so 24 hours a day by logging into your Customer Account Manager and going to the Recharge page at our secure Web site www.ppoutlet.com/app/smartpinless/ .


5. Is Smart Phone Cards Worldwide Pinless Calling a calling card?

Answer:
No. Smart Phone Cards Worldwide Pinless Calling is not a calling card. There are no PINS to enter or any language to select. It is a dial around service that can be accessed from any of your registered phones by simply dialing our access number and then dialing the destination number.


6. Why must I wait to have my first order approved?

Answer:
Due to Internet fraud we are required to speak to you the first time you make a purchase to be sure that no one is using your credit card information.  We also use this courtesy call to answer any questions you may have about our Smart Phone Cards Worldwide Pinless Calling service.

Your account will be activated immediately upon approval of your credit card information and can be used immediately thereafter. You will be provide a printed receipt of your transaction via email with your account information, instructions on how to use the service and how to access your secured online account.


7. Can I see my calls and charges?

Answer:
Yes. You can view your call records 24 hours a day at Smart Phone Cards Worldwide Pinless Calling by entering your Customer Account Manager and look under 'View Call Records'. Simply login using your 10-digit account (phone) number and 4-digit security code and you can view and print your call details!


8. Do you have customer service?

Answer:
Yes, our Customer Service Department is available at (888) 922-7774 during business hours. In addition you can email us at support@ppoutlet.com 24 hours a day. 

 
9. Are there any user contracts?

Answer:
No, Smart Phone Cards Worldwide Pinless Calling is a 'Pay-As-You-Talk' Pinless service that remains active for 2 years from the date of the last call. There are no contract or credit checks required.


10. How do I auto-recharge my account?

Answer:
Login to your Customer Account Manager and go to the Auto-Recharge feature. Fill out your credit card information then request that the Auto-Recharge feature be activated for whatever amount you choose. From that point on your account will be refilled automatically when your account balance falls below $5.00. Note: You muse use your original credit card that is attached to your account to activate the Auto-Recharge.


11. Is there a minimum usage fee?

Answer:
No, Smart Phone Cards Worldwide Pinless Calling has no minimum usage level. You pay only for the calls you make. Neither are there any monthly nor weekly service charges.


12. When do I get an invoice?

Answer:
Because Smart Phone Cards Worldwide Pinless Calling is a 'Pay-As-You-Talk' Pinless service you do not receive an invoice through the mail. However, complete details for record keeping and more are available to you online 24/7 through your private and secure Customer Account Management login. Your personal call detail information is secure and when needed, is always at your fingertips.


13. Can I see my calls and charges?

Answer:
Yes. You can view your call records 24 hours a day at Smart Phone Cards Worldwide Pinless Calling under 'View Call Records' in your Customer Account Manager. Simply login using your 10-digit account (phone) number and 4-digit security code and you can view and print your call details!


14. How will I know my balance?

Answer:
Each time you call the access number, you will be told the balance on your account. Additionally, you can see your balance on-line at Smart Phone Cards Worldwide Pinless Calling

15. Can I use my account number from a non-registered phone?

Answer:
Yes. If you are away from one of your non-registered phones you can make a call. Dial our access number, when prompted enter your account number and 4-digit security code, hear your balance, then dial the number you wish to reach.


  No Connection Fee
Pinless Dialing up to 9 numbers
View call Records Online
No Maintenance fees
Recharge your Account online 24/7
Customer Account Manager
Speed Dial up to 9 numbers
Automatic Recharge available
Recharge by Phone 24/7
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